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Sometimes parcels are returned to us as undeliverable. This can happen for a variety of reasons:
Incorrect or outdated address. Couriers may hold the package for a time (length varies by carrier) and then return it to us. Please double-check your address at checkout.
Please click here to see a list of the most common couriers.Local tracking reassignment. Your original tracking number may be converted to a local post tracking number.
Please click here to see if your original tracking number has been assigned a local post tracking number.
If the Address on Your Order Was Incorrect
Order already shipped:
Submit a ticket through our Contact Form page so we can assess whether a replacement is possible. Please note this isn’t guaranteed, as all sales are final and refunds cannot be issued.You contacted us before shipment:
Submit a ticket through our Contact Form page so we can determine the best way to resolve the issue.
If it’s only a typo (e.g., “Loa Angeles, CA, 90210”), your local post office may still identify the correct address—please contact them for assistance.Street name, ZIP code, and/or city are wrong:
We’ll reach out to your local post office on your behalf to make corrections. If this is no longer possible, we will send a replacement.
Other Reasons a Package May Return
Our system couldn’t recognize how the address was entered, or the carrier assigned cannot deliver to that address.
A restricted address was used (e.g., prison, correctional facility), where products and/or carriers may face specific limitations.
The carrier attempted delivery multiple times but was unsuccessful, so the package was returned.
The recipient refused the delivery (for example, a gift recipient who wasn’t expecting a package).
Reshipment Policy
We cannot re-ship orders returned as undeliverable for the reasons above, except for clause 1.1.3 noted earlier. If you still wish to receive the item(s), please place a new order on our website.
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If you require further assistance, submit a ticket here. We will respond within 48 hours.